Privacy policy

1. Introduction

Navera (“Navera”, “we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you:

• Visit our website
• Make purchases
• Register an account
• Engage with our marketing communications
• Contact us

By using our website or providing us with your personal data, you agree to the collection and use as described in this policy.

2. Our details

• Company name: Navera
• Website: www.navera.co.uk
• Data controller: Navera (we determine how and why your personal information is processed)
• Contact email: info@navera.co.uk
• Registered address: Unit 3, Heart of Wales Business Park, Llandrindod Wells, Powys, LD1 5AB

3. What information we collect

Depending on your interaction with us, we may collect the following types of personal information:

Category	Examples
Identity & Profile Data	Name, title, username, password
Contact Data	Email address, billing address, shipping address, telephone number
Financial & Transaction Data	Payment method, order history, transaction amounts
Technical / Device Data	IP address, browser type & version, device identifiers, operating system, login times
Usage / Analytics Data	Pages visited, time spent, referring URLs, click paths, browsing behavior
Marketing & Communications Data	Preferences for receiving promotional communications, your responses to those communications
Social Media Data	Public profile info, content you post, interactions with social media features

We may also collect aggregated or anonymised data that cannot identify you, which we treat separately.

4. How we collect your information

• When you place an order or create an account on our site
• When you subscribe to newsletters or marketing communications
• When you fill in forms (e.g. contact, reviews, feedback)
• When you browse or interact with our site (through cookies, analytics)
• From third-party sources (e.g. social media platforms, payment providers) where you have permitted them to share data with us

5. How we use your personal data (Legal bases & Purposes)

We will only use your information where the law allows. Common lawful bases include:

• To fulfil a contract: processing your orders, returns, payments
• Compliance with legal obligations: e.g. tax, accounting, regulatory requirements
• Legitimate interests: improving our website, marketing, fraud prevention, analytics — provided your rights don’t override our interests
• Consent: for marketing emails, newsletters, or cookies where required by law

Purposes include:

• Processing and delivering your orders
• Managing your account and relationships
• Providing customer support
• Sending marketing and promotional communications (where consented)
• Improving our website, products, and services
• Security, fraud prevention, and ensuring system integrity
• Complying with legal obligations

6. Disclosure & Sharing

We may share your personal information with:

• Service providers and third parties who assist with our business operations (e.g. payment processors, couriers, email platforms, IT / hosting providers, analytics)
• Our affiliates or group companies, where needed for administrative or operational reasons
• Legal or regulatory bodies, courts, or law enforcement, if required by law or to protect our rights
• In the event of a business reorganization, merger, or sale of assets (your data may be transferred as part of that transaction)

We require that any third parties processing your data on our behalf adhere to appropriate security and confidentiality standards.

If we transfer information outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards to maintain protection of your data.

7. Data security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Access is limited to those with a business need to know, and they must comply with confidentiality obligations.

However, no method of transmission over the Internet is 100% secure — we cannot guarantee absolute security.

8. Data retention

We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected (including to satisfy legal, accounting, or reporting obligations).

Typically:

• We may retain order, transaction, and account data for up to 7 years for tax and audit requirements.
• Marketing data may be kept until you withdraw consent or for a period allowed by applicable law.

We periodically review our data retention and anonymise or securely delete data no longer needed.

9. Your rights

You have certain rights under data protection law, including:

• Access: request a copy of the personal data we hold about you
• Correction: request we update or correct inaccurate data
• Erasure: ask us to delete your personal data (in certain circumstances)
• Restriction: request that we restrict processing (for a period)
• Object: object to certain processing (e.g. direct marketing)
• Data portability: request transfer of your data in a commonly used format
• Withdraw consent: where processing is based on consent, you can withdraw at any time (without affecting past processing)

If you wish to exercise these rights, contact us via info@navera.co.uk. We may ask you to verify your identity.

10. Cookies & tracking technologies

We use cookies, beacons, web pixels, and other tracking technologies to collect information about how you use our site, improve user experience, and deliver relevant advertisements.

You may manage or disable cookies via your browser settings; however, disabling some cookies may affect functionality of our website.

11. Links to other sites

Our website may contain links to external websites that are not operated by us. If you click a third-party link, you will be directed away from our site. We have no control or responsibility over the privacy practices of those external websites, so you should review their policies.

12. Changes to this policy

We may update this Privacy Policy periodically. When changes are made, we will post the updated version on our website with a new “Last updated” date. Where required, we will notify you of significant changes.

Please review this policy regularly to stay informed of how we process your personal data.

13. Contact us

Navera
Email: info@navera.co.uk
Address: Unit 3, Heart of Wales Business Park, Llandrindod Wells, Powys, LD1 5AB