Privacy policy

Last updated: 4 March 2026

OVERVIEW

This Privacy Policy describes how Navera ("we", "us", or "our") collects, uses and protects your personal information when you visit or make a purchase from our website.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service, Refund Policy, and Shipping Policy.

INFORMATION WE COLLECT

When you visit our website, we may collect certain information automatically about your device and your interaction with the website.

This may include:

• IP address
• browser type
• device information
• time zone
• cookies installed on your device
• pages viewed and interactions with the site

When you place an order or attempt to make a purchase, we collect information including:

• name
• billing address
• shipping address
• email address
• phone number
• payment details (processed securely through payment providers)

HOW WE USE YOUR INFORMATION

We use your personal information to:

• process and fulfil orders
• provide customer support
• send order confirmations and updates
• improve our website and services
• detect and prevent fraud
• comply with legal obligations
• send marketing communications where consent has been given

You may unsubscribe from marketing emails at any time.

MARKETING COMMUNICATIONS AND CONSENT

We may send marketing communications to you by email or SMS where you have given your consent or where permitted under applicable law.

These communications may include information about:

• new products or product launches
• promotions and special offers
• restocks or product updates
• brand news and announcements

If you begin the checkout process but do not complete your purchase, we may send reminder communications relating to your cart or checkout session. These communications are intended to help you complete your order and may include reminders about products you viewed or added to your cart.

Marketing communications may be sent through email, SMS, or other messaging platforms used to communicate with customers.

You may withdraw your consent to receive marketing communications at any time by:

• clicking the unsubscribe link included in marketing emails
• replying STOP to SMS messages
• contacting us directly using the contact details provided in this Privacy Policy

Opting out of marketing communications will not affect transactional communications related to your orders, such as order confirmations, shipping updates, or customer service responses.

Some marketing communications may be sent automatically through customer engagement platforms used to operate our store.

We process marketing communications in accordance with applicable data protection and electronic marketing laws, including the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

LEGAL BASIS FOR PROCESSING (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process personal data under the following legal bases:

• Contractual necessity: To process and deliver orders you place with us.
• Legal obligation: To comply with tax, accounting and regulatory requirements.
• Legitimate interests: To improve our services, prevent fraud, and maintain website security.
• Consent: Where you subscribe to marketing communications or accept optional cookies.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to improve your browsing experience and analyse website performance.

Cookies help us understand how visitors interact with our website and allow certain features to function properly.

You can control cookie preferences through your browser settings.

SHARING YOUR INFORMATION

We may share your personal information with trusted service providers who help us operate our business.

These may include:

• Shopify (website hosting and ecommerce platform)
• payment processors such as PayPal or Shopify Payments
• shipping and logistics providers
• fraud prevention services
• marketing platforms

These providers only process personal information as necessary to perform services on our behalf.

INTERNATIONAL DATA TRANSFERS

Some of the service providers we use may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK data protection laws.

DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy.

• Order and transaction data may be retained for up to seven (7) years to comply with UK tax and accounting requirements.
• Marketing data will be retained until you withdraw your consent or unsubscribe from communications.

YOUR DATA PROTECTION RIGHTS

Under UK data protection law, you have the right to:

• request access to the personal data we hold about you
• request correction of inaccurate data
• request deletion of your personal data
• request restriction of processing
• object to processing
• request data portability

To exercise these rights, please contact us using the details below.

COMPLAINTS

If you believe your personal data has been handled in a way that does not comply with data protection law, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

We encourage you to contact us first so we can attempt to resolve any concerns.

SECURITY OF YOUR INFORMATION

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure or misuse.

However, no method of transmission over the internet is completely secure.

THIRD PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs.

Updates will be posted on this page.

GOVERNING LAW

This Privacy Policy and any disputes relating to the processing of personal data shall be governed by and construed in accordance with the laws of England and Wales.

CONTACT INFORMATION

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Navera
info@navera.co.uk
Unit 3, Heart of Wales Business Park
Llandrindod Wells
Powys
LD1 5AB
United Kingdom
+44 178 236 6715