Shipping policy

Last updated: 4 March 2026

1. Shipping Coverage

Navera currently ships to mainland United Kingdom only.

We do not currently ship to Northern Ireland, Jersey, Guernsey, the Scottish Highlands and Islands, or other remote UK locations where courier restrictions apply.

2. Delivery Charges

• Free Standard Shipping on all orders over £50.
• Standard Delivery for orders under £50 is charged a flat rate of £3.95.
• Express Delivery (1–2 working days after dispatch) is available for £6.95 to eligible mainland UK delivery addresses.
• Shipping charges will be clearly displayed at checkout before you complete your order.

3. Couriers We Use

We partner with trusted UK couriers to ensure reliable delivery of your order:

• FedEx
• Evri
• Royal Mail

The courier used may vary depending on the size, weight, and destination of your order.

4. Handling Times

• Orders are typically processed within 1 business day (Monday to Friday, excluding bank holidays).
• The cutoff for same day processing is 2:00 PM GMT.
• Orders placed after the cutoff time, on weekends, or on bank holidays will be processed the next working day.
• You’ll receive a confirmation email once your order has been dispatched.
• Orders are shipped from our UK fulfilment partner in Crewe.

5. Delivery Times

• Standard UK delivery typically takes 2–4 working days after dispatch.
• Express Delivery typically arrives within 1–2 working days after dispatch.
• Delivery timeframes are estimates and are not guaranteed.
• Delivery estimates begin once the order has been dispatched, not when the order is placed.
• Delivery times may vary during busy periods (such as holidays or sales) or due to circumstances outside our control including courier delays, weather conditions, or network disruptions.

6. Tracking Your Order

Where available, tracking details will be provided in your dispatch confirmation email so you can monitor the progress of your delivery.

7. Delivery Issues

If your order hasn’t arrived within the estimated timeframe or has been damaged in transit, please contact our customer support team at info@navera.co.uk. We’ll investigate and assist you promptly.

8. Address Accuracy

Please ensure your delivery address is correct at checkout. Navera cannot be held responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete addresses provided by the customer.

9. Delivery Disputes, Loss & Chargeback Prevention

To help resolve delivery issues quickly and fairly, the following applies:

• Proof of delivery: Once a parcel is marked as delivered by the courier to the delivery address provided at checkout, including delivery confirmation such as tracking updates, GPS confirmation, photographic evidence, or signature where available, the delivery will be considered successfully completed. Navera cannot accept responsibility for parcels after confirmed delivery to the address provided by the customer.
• Missing parcels: If tracking shows an order as delivered but you have not received it, you must notify us within 7 days of the delivery scan so we can open an investigation with the courier.
• Courier investigations: If a parcel is reported missing, we may open an investigation with the courier. Courier investigations can take several working days to complete and we will provide updates once the courier has completed their investigation.
• Safe place or neighbour deliveries: If you authorise the courier to leave your parcel in a safe place or with a neighbour, responsibility for the parcel transfers to you once the parcel has been delivered according to those instructions.
• Refused or uncollected deliveries: If a parcel is refused, uncollected, or returned to us due to failed delivery attempts, we may deduct return shipping costs and original delivery costs from any refund issued.
• Chargebacks and disputes: Please contact us before initiating a chargeback with your bank or payment provider. We will work with you to resolve delivery issues and may provide order records, tracking information, and proof of delivery to the payment provider to assist with dispute resolution.

10. Returns and Shipping Fees

Returns and refunds are handled in accordance with our Refund Policy. Where applicable under consumer law, we refund the cost of the least expensive standard delivery option offered at checkout. Any additional cost paid for express delivery may not be refundable unless required by law.