Shipping policy
1. Shipping Coverage
Navera currently ships mainland United Kingdom only.
2. Delivery Charges
- Free Standard Shipping on all orders over £50.
- Orders under £50 are charged a flat delivery fee of £3.95.
- Shipping charges (if applicable) will be calculated & displayed at checkout.
3. Couriers We Use
We partner with trusted UK couriers to ensure reliable delivery of your order:
- FedEx
- Evri
- Royal Mail
The courier used may vary depending on the size, weight, and destination of your order.
4. Handling Times
- Orders are typically processed within 1 business day (Monday to Friday, excluding bank holidays). Cutoff for same day processing is 2:00 PM GMT.
- You’ll receive a confirmation email once your order has been dispatched.
- Orders are shipped from our UK fulfilment partner in Crewe.
5. Delivery Times
- Standard UK delivery typically takes 2-4 working days after dispatch.
- Delivery times may vary during busy periods (such as holidays or sales).
6. Tracking Your Order
Where available, tracking details will be provided in your dispatch confirmation email so you can monitor the progress of your delivery.
7. Delivery Issues
If your order hasn’t arrived within the estimated timeframe or has been damaged in transit, please contact our customer support team at info@navera.co.uk. We’ll investigate and assist you promptly.
8. Address Accuracy
Please ensure your delivery address is correct at checkout. Navera cannot be held responsible for delays or lost parcels caused by incorrect or incomplete addresses provided by the customer.
9. Changes to This Policy
We may update our Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Last updated: 12 December 2025